Amazon Lex provides automatic speech recognition (ASR) and natural language understanding (NLU) technologies to transcribe user input, identify the nature of their request, and efficiently manage conversations. Lex lets you create sophisticated conversations, streamline your user experience to improve customer satisfaction (CSAT) scores, and increase containment in your contact centers.
Natural, effective customer interactions require that the Lex virtual agent accurately interprets the information provided by the customer. One scenario that can be particularly challenging is capturing a street address during a call. For example, consider a customer who has recently moved to a new city and calls in to update their street address for their wireless account. Even a single United States zip code can contain a wide range of street names. Getting the right address over the phone can be difficult, even for human agents.
In this post, we’ll demonstrate how you can use Amazon Lex and the

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