Online conversations are ubiquitous in modern life, spanning industries from video games to telecommunications. This has led to an exponential growth in the amount of online conversation data, which has helped in the development of state-of-the-art natural language processing (NLP) systems like chatbots and natural language generation (NLG) models. Over time, various NLP techniques for text analysis have also evolved. This necessitates the requirement for a fully managed service that can be integrated into applications using API calls without the need for extensive machine learning (ML) expertise. AWS offers pre-trained AWS AI services like Amazon Comprehend, which can effectively handle NLP use cases involving classification, text summarization, entity recognition, and more to gather insights from text.
Additionally, online conversations have led to a wide-spread phenomenon of non-traditional usage of language. Traditional NLP techniques often perform poorly on this text data due to the constantly evolving and domain-specific vocabularies that exist

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