Chatbots are increasingly becoming an important channel for companies to interact with their customers, employees, and partners. Amazon Lex allows you to build conversational interfaces into any application using voice and text. Amazon Lex V2 console and APIs make it easier to build, deploy, and manage bots so that you can expedite building virtual agents, conversational IVR systems, self-service chatbots, or informational bots. Designing a bot and deploying it in production is only the beginning of the journey. You want to analyze the bot’s performance over time to gather insights that can help you adapt the bot to your customers’ needs. A deeper understanding of key metrics such as trending topics, top utterances, missed utterances, conversation flow patterns, and customer sentiment help you enhance your bot to better engage with customers and improve their overall satisfaction. It then becomes crucial to have a conversational analytics dashboard to gain these insights from

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