Organizations use messaging platforms like Microsoft Teams to bring the right people together to securely communicate with each other and collaborate to get work done. Microsoft Teams captures invaluable organizational knowledge in the form of the information that flows through it as users collaborate. However, making this knowledge easily and securely available to users can be challenging due to the fragmented nature of conversations across groups, channels, and chats within an organization. Additionally, the conversational nature of Microsoft Teams communication renders a traditional keyword-based approach to search ineffective when trying to find accurate answers to questions from the content and therefore requires intelligent search capabilities that have the ability to process natural language queries.
You can now use the Amazon Kendra connector for Microsoft Teams to index Microsoft Teams messages and documents, and search this content using intelligent search in Amazon Kendra, powered by machine learning (ML).
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