With over 200 million users worldwide, Wix is a leading cloud-based development platform for building fully personalized, high-quality websites. Wix makes it easy for anyone to create a beautiful and professional web presence. When Wix started, it was easy to understand user sentiment and identify product improvement opportunities because the user base was small. Such information could include the quality of support operations, product issues, and feature requests.
Thousands of Wix customer care experts support tens of thousands of calls a day in various languages from countries around the world. Wix previously used user surveys to measure user sentiment regarding the company brand, products, services, or interactions with customer care agents. At best, we managed to receive feedback on 12% of our calls. In addition, this process was manual and limited in coverage. We were losing sight of important information crucial to customer success. This is where machine learning (ML)

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At FusionWeb, we aim to look at the future through the lenses of imagination, creativity, expertise and simplicity in the most cost effective ways. All we want to make something that brings smile to our clients face. Let’s try us to believe us.