Logz.io is an AWS Partner Network (APN) Advanced Technology Partner with AWS Competencies in DevOps, Security, and Data & Analytics. Logz.io offers a software as a service (SaaS) observability platform based on best-in-class open-source software solutions for log, metric, and tracing analytics. Customers are sending an increasing amount of data to Logz.io from various data sources to manage the health and performance of their applications and services. It can be overwhelming for new users who are looking to navigate across the various dashboards built over time, process different alert notifications, and connect the dots when troubleshooting production issues.
Mean time to detect (MTTD) and mean time to resolution (MTTR) are key metrics for our customers. They’re calculated by measuring the time a user in our platform starts to investigate an issue (such as production service down) to the point when they stop doing actions in the platform that are related

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