Conversational AI can deliver powerful, automated, interactive experiences through voice and text. Amazon Lex is a service that combines automatic speech recognition and natural language understanding technologies, so you can build these sophisticated conversational experiences. A common application of conversational AI is found in contact centers: self-service virtual agents. We’re excited to announce that you can now use Amazon Chime SDK Public Switched Telephone Network (PSTN) audio to enable conversational self-service applications to reduce call resolution times and automate informational responses.
The Amazon Chime SDK is a set of real-time communications components that developers can use to add audio, messaging, video, and screen-sharing to your web and mobile applications. Amazon Chime SDK PSTN audio integration with Amazon Lex enables builders to develop conversational interfaces for calls to or from the public telephone network. You can now build AI-powered self-service applications such as conversational interactive voice response systems (IVRs), virtual agents,

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