Customer relationship management (CRM) is a critical tool that organizations maintain to manage customer interactions and build business relationships. Zendesk is a CRM tool that makes it easy for customers and businesses to keep in sync. Zendesk captures a wealth of customer data, such as support tickets created and updated by customers and service agents, community discussions, and helpful guides. With such a wealth of complex data, simple keyword searches don’t suffice when it comes to discovering meaningful, accurate customer information.
Now you can use the Amazon Kendra Zendesk connector to index your Zendesk service tickets, help guides, and community posts, and perform intelligent search powered by machine learning (ML). Amazon Kendra smartly and efficiently answers natural language-based queries using advanced natural language processing (NLP) techniques. It can learn effectively from your Zendesk data, extracting meaning and context.
This post shows how to configure the Amazon Kendra Zendesk connector to

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