This blog post is co-written with Nick Vargas and Anna Schreiber from Accenture.
Scheduling customer appointments is often a manual and labor-intensive process. You can utilize advances in self-service technology to automate appointment scheduling.
In this blog post, we show you how to build a self-service appointment scheduling solution built with Amazon Lex and Amazon Connect. This solution allows users to create appointments via Meta Messenger, and receive appointment confirmations through an SMS mobile message. It also provides a web-based dashboard so you can provide call to users with single-click button at the scheduled time.
Amazon Lex integrates with Meta messenger and can be used to enable chat conversations. Lex is a fully-managed artificial intelligence (AI) service with Natural language understanding (NLU) to design, build, test, and deploy conversational interfaces in applications.
Solution overview
The architecture diagram below shows a high-level overview of the interaction between different AWS components and

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