Over the last 5 years, artificial intelligence (AI) and machine learning (ML) have evolved from a niche activity to a rapidly growing mainstream endeavor. Today, more than 100,000 customers across numerous industries rely on AWS for ML and AI initiatives that infuse AI into a broad range of business use cases to automate repetitive and mundane tasks—from intelligent demand planning to document processing and content moderation. AWS AI services help customers create smoother, faster, and more efficient engagements with customers, driving greater efficiencies and lowering operational costs.
At AWS re:Invent, Amazon Web Services, Inc. has announced a series of features and enhancements across its portfolio of AI services, including purpose-built solutions to solve industry-specific challenges, representing a deeper integration of AI into everyday experiences. The new capabilities include Amazon Textract Analyze Lending to improve loan-document processing efficiency, Amazon Transcribe Call Analytics to analyze in-progress contact center calls, Amazon Kendra support

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