The video gaming industry has an estimated user base of over 3 billion worldwide1. It consists of massive amounts of players virtually interacting with each other every single day. Unfortunately, as in the real world, not all players communicate appropriately and respectfully. In an effort to create and maintain a socially responsible gaming environment, AWS Professional Services was asked to build a mechanism that detects inappropriate language (toxic speech) within online gaming player interactions. The overall business outcome was to improve the organization’s operations by automating an existing manual process and to improve user experience by increasing speed and quality in detecting inappropriate interactions between players, ultimately promoting a cleaner and healthier gaming environment.
The customer ask was to create an English language detector that classifies voice and text excerpts into their own custom defined toxic language categories. They wanted to first determine if the given language excerpt is toxic,

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