If you operate in a country with multiple official languages or across multiple regions, your audio files can contain different languages. Participants may be speaking entirely different languages or may switch between languages. Consider a customer service call to report a problem in an area with a substantial multi-lingual population. Although the conversation could begin in one language, it’s feasible that the customer might change to another language to describe the problem, depending on comfort level or usage preferences with other languages. In a similar vein, the customer care representative may transition between languages while conveying operating or troubleshooting instructions.
With a minimum of 3 seconds of audio, Amazon Transcribe can automatically identify and efficiently generate transcripts in the languages spoken in the audio without needing humans to specify the languages. This applies to various use cases such as transcribing customer calls, converting voicemails to text, capturing meeting interactions, tracking

Continue reading



At FusionWeb, we aim to look at the future through the lenses of imagination, creativity, expertise and simplicity in the most cost effective ways. All we want to make something that brings smile to our clients face. Let’s try us to believe us.