We are excited to announce the availability of AWS conversational AI partner solutions, which enables enterprises to implement high-quality, highly effective chatbot, virtual assistant, and Interactive Voice Response (IVR) solutions through the domain expertise of AWS Partners and AWS AI and machine learning (ML) services.
The partners highlighted in this announcement include Cation Consulting, Deloitte, NLX, Quantiphi, ServisBOT, TensorIoT, and XAPP AI. These partners use Amazon Kendra, Amazon Lex, and Amazon Polly, as well as additional AWS AI/ML services, in their solutions.
Overview of conversational AI
The demand for conversational AI (CAI) interfaces continues to grow as users prefer to interact with businesses on digital channels. Organizations of all sizes are developing chatbots, voice assistants, and IVR solutions to increase user satisfaction, reduce operational costs, and streamline business processes. COVID-19 has further accelerated the adoption, due to social distancing rules and shelter-in-place orders.
Conversational AI interfaces, like chatbots, voice assistants,

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